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Frequently Asked Questions
For buyer
How do I get an offer for a product I want to buy?
Do I have to sign up to be able to see the products?
How do I sign up as a buyer?
Where can I see all the product details before placing an order?
How does the payment through the platform work?
Is there a language translation service available on the platform?
Are there any discounts available for bulk orders?
What are the unit prices for the products and the minimum quantity?
Can I order without a down payment?
Can I request samples before placing a bulk order?
Can I request samples from multiple sellers?
Are there any charges associated with requesting samples?
Can I request samples for products that are not currently listed on the platform?
Are there any certifications or compliance standards associated with products placed on Mahaseel platform?
Does the quality assurance certificate cost extra fees?
Who handles the product delivery for me?
How long does it take for the product to be delivered?
Can the seller handle specific packaging requirements or branding requests?
What happens if I’m not satisfied with the products received?
How responsive is the seller in addressing customer queries or concerns?
How does the platform verify the authenticity and credibility of sellers?
Are there any restrictions or regulations related to the importation of the product in the buyer's country?
How do I ensure the quality of the products?
Does the quality assurance certificate cost extra fees?
How does the payment process go?
What happens if i'm not satisfies with the Products received?
Can i order without a down payment?
For seller
How do i sell products on Mahaseel marketplace?
How do i get paid?
How do I manage incoming orders and communicate with buyers?
Are there any messaging or communication tools provided by the platform?
Is there a dedicated support team or account manager to assist sellers?
What resources or documentation are available to help sellers navigate the platform?
Can I track the performance of my account and product listings?
Are there any translation services or language support available on the platform?
What are the options for managing and modifying product listings and account information?
How does the platform verify the credibility of buyers? And are there any measures in place to prevent fraudulent or non-serious buyers?
What are the accepted payment methods for receiving payments from buyers?
How do I create a product listing on the platform?
Are there any guidelines or requirements for product descriptions and images?
What is the process for registering as a seller on the platform?
Are there any fees or subscriptions associated with setting up an account?
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